FREQUENTLY ASKED QUESTIONS

Where can I buy Mulberry products?

Mulberry sells through electrical distributors, and some home centers and hardware stores. Please contact your local representative for a source near you. You can also contact the factory at customerservice@mulberrymetal.com or call 908-688-8850.

Can I buy direct from the factory?

Mulberry works with distributors to serve electrical contractors and other end-users. We are not set up to take credit cards.  Please contact your local representative for a Mulberry stocking distributor.

 

If what you need is not available locally, contact the factory at customerservice@mulberrymetal.com or call 908-688-8850.

Or, you may be able to buy what you need online, from the following Mulberry customers:

Classic AccentsDale
MonarchSteinerWestway

I don't see what I need on the website. How do I find out whether you make it?

Mulberry has many unusual items, including wallplates in less-common openings and combinations, on the shelf.  Plus, we can make custom wallplates, weatherproof, and box covers.

 

Distributors should contact the factory at customerservice@mulberrymetal.com

 

End users can contact us to find out whether something is available.  If so, we will refer you to one of our distributors.

I need a custom item.

Distributors should contact the factory at customerservice@mulberrymetal.com.  Please include as many specs as possible, such as material, dimensions, and quantity.

 

End users should go through one of our distributors.  If you do not have someone you work with, please contact customerservice@mulberrymetal.com for a Mulberry customer in your area.

I need pricing, availability, or order status.

Current customers please contact customerservice@mulberrymetal.com

Where are your products made?

Almost all Mulberry items are made in USA.  You can search by item number here:  Click Here to Download Country of Origin PDF

Are your products UL Listed?

Most Mulberry items are UL Listed. Please see the spec sheet for a particular item.

Are your products RoHS compliant?

Yes, all of Mulberry's products are compliant with RoHS directives 2011/65/EU and 2015/863/EU.  That is listed on the Country of Origin PDF as “RoHS Indicator:  No”.

Mulberry also has a RoHS Statement of Compliance:  Click Here to Download ROHS PDF

What is Mulberry's warranty policy?
I need installation instructions or troubleshooting info for photocontrols.

Click Here to Download Photocontrol Instructions PDF.

Can you engrave or silkscreen your products, or other manufacturers’ items?

Mulberry can engrave most of our metal and plastic wallplates, weatherproof covers, and steel box covers.  We also have nearly 500 silkscreens.  All engraving and silkscreening is done in-house.

We can usually mark other manufacturers' wallplates –please check with the factory.

For details on special marking:  Click Here to Download E&SS PDF.

We cannot engrave weatherproof in-use covers.

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